Payment and Billing Policy

 

1. Payment Methods

UGG Direct Online accepts the following payment methods for all online transactions:

• Credit/Debit Cards: We accept Visa, MasterCard, American Express, and other major cards. All transactions are securely processed through our payment gateway.

• PayPal: Pay securely using your PayPal account for a fast and convenient checkout.

• Zip: Choose Zip to shop now and pay later in easy installments.

• Apple Pay: Customers using Apple devices can complete purchases using Apple Pay for a seamless experience.

• Google Pay: Customers can also pay quickly and securely with Google Pay at checkout.

2. Currency

Our primary operating currency is the Australian Dollar (AUD).

• Customers in Australia will see prices displayed and charged in AUD.

• Customers in New Zealand will see prices displayed and charged in New Zealand Dollars (NZD).

• For customers in other countries, prices may be displayed in your local currency for convenience, but final charges will be processed in AUD.

We do not charge additional currency conversion fees; however, your bank or payment provider may apply its own conversion rate or international transaction fee.

3. Taxes and GST

• Australian Customers:

  All prices displayed on our website for Australian customers are inclusive of Goods and Services Tax (GST) as required under Australian law.

• International Customers:

  For orders shipped outside Australia, GST is not included in the price. Your order may be subject to import duties, taxes, or customs fees imposed by your destination country.

  These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Please check with your local customs office for more information before placing your order.

4. Billing Information

To process your order, you must provide accurate billing information, including your name, billing address, and payment details.

It is your responsibility to ensure all details are correct and up to date. Inaccurate or incomplete billing information may cause delays or cancellation of your order.

5. Payment Security

We take payment security seriously. All online transactions are encrypted using industry-standard SSL technology.

Your credit/debit card details are never stored on our servers. UGG Direct Online does not have access to your full card information at any time.

6. Order Confirmation

Once your payment has been successfully processed, you will receive an Order Confirmation Email containing:

• Order number

• Item details

• Total amount paid

• Shipping method and tracking information (once dispatched)

This confirmation serves as proof of your transaction.

7. Refunds and Returns

Please refer to our [Returns and Refunds Policy] for detailed information about returning items or requesting a refund.

We aim to make every return and refund process smooth and transparent.

8. Payment Disputes

If you notice an error in billing or wish to raise a payment-related dispute, please contact us promptly at shop@uggdirectonline.com.au

We will investigate the matter and work toward a fair and timely resolution.

9. Changes to This Policy

UGG Direct Online Pty Ltd reserves the right to update or modify this Payment and Billing Policy at any time.

Any changes will be published on our website with a revised effective date. Please review this policy periodically to stay informed.

10. Contact Information

If you have any questions about this Payment and Billing Policy or require billing assistance, please contact us:

📞 Phone: +61 2 8004 3777

✉️ Email: shop@uggdirectonline.com.au

📍 Address: 114/2 The Crescent, Kingsgrove NSW 2208, Australia

Thank you for shopping with UGG Direct Online — proudly Australian-owned and operated.